Delete your Koydo account and data

This page explains how to request deletion of your account and associated data for a Koydo app, including Koydo Matura (com.koydo.matura). Koydo apps are published by Koydo LLC.

Accounts are handled by app. If you use more than one Koydo app, submit a request for each app whose account you want deleted.

In the app (fastest)

1. Open your Koydo app and sign in.
2. Go to Settings.
3. Tap Delete account, then confirm.

This deletes the account and associated data for that app. The app confirms your request; see Timing below for when deletion completes.

Koydo Matura (po polsku)

W aplikacji Koydo Matura: Konto i ustawienia, a następnie Usuń konto i potwierdzenie. Usunięcie jest ostateczne po potwierdzeniu w aplikacji. Usuwamy konto Firebase, dane nauki i liczniki użycia, klucze dostępu oraz klienta w RevenueCat. Usunięcie konta nie anuluje subskrypcji w sklepie: najpierw użyj „Zarządzaj lub anuluj”. Jeśli nie możesz się zalogować, napisz z adresu przypisanego do konta na support@koydo.app z tematem „Usuń moje konto” i nazwą aplikacji Koydo Matura.

By email

If you can't sign in, email support@koydo.app from the address on your account with the subject "Delete my account." Name the Koydo app in your message. We'll verify it's you and process the request within 14 days after confirmation.

Deleting an app account permanently removes the data associated with that account, including:

• Your profile and sign-in — email, name, and authentication identifiers
• Your learning data for that app — such as progress, mastery, study history, and streaks
• Your in-app preferences and activity
• Any analytics or diagnostic identifiers tied to that app account

We keep only a limited set of records, and only where the law requires it or to run our business:

• Billing and purchase records (such as subscription payments) — kept for up to 7 years to meet tax and accounting obligations. They are not used to profile you.
• Aggregated, de-identified data that can no longer be linked back to you is not personal data and may remain.

• In the Koydo web app at app.koydo.app, deleting your account starts a 30-day period in which you can cancel the request. After that, your data is permanently purged.
• In other Koydo apps, in-app deletion completes when the app shows a successful deletion confirmation.
• Verified consumer email requests are completed within 14 days. Institutional accounts may take up to 30 days.
• Deleted personal information may remain temporarily in encrypted backups until those backups rotate out. It is not restored to active systems except where legally required or needed to address a security incident.

Email support@koydo.app and we'll help.

_Koydo LLC · support@koydo.app_