Data Retention Policy

This policy explains the retention periods Koydo uses for common data categories and how families, schools, and individual users can request deletion.

Plain-language summary

This section explains the categories of information involved and keeps the description focused on what users need to understand.

1. Overview

Koydo keeps personal information only as long as needed to provide the educational service, maintain safety and security, meet legal obligations, support user rights, and preserve account continuity requested by the user or parent.

Plain-language summary

This section covers 1. overview.

2. Retention Schedule

Data category	Typical period	Purpose
Account information	Account lifetime plus deletion grace period	Login, family management, security, and support.
Learning progress	Account lifetime unless deleted sooner	Continuity of lessons, progress reports, and learning history.
Child profile information	As long as the family account is active, unless a parent requests deletion	Age-appropriate lessons, parental controls, and COPPA compliance.
Support and legal requests	As needed to respond and document the request	User support, rights requests, and dispute prevention.
Billing records	As required by tax, accounting, and payment law	Receipts, refunds, compliance, and financial recordkeeping.

Plain-language summary

This section covers 2. retention schedule.

3. Deletion Requests

Users can request deletion from account settings where available or by emailing privacy@koydo.app. Parents can request deletion of child profile information at any time. Koydo verifies the requester before deleting information. Some records may be retained where required for legal, tax, fraud-prevention, security, or dispute-resolution obligations.

Plain-language summary

Users can request deletion from account settings where available or by emailing privacy@koydo.app.

4. Backups and Archives

Deleted personal information may remain in encrypted backups for a limited period until those backups rotate out. Koydo does not restore deleted user data to active systems except where legally required or necessary to address a security incident.

Plain-language summary

Deleted personal information may remain in encrypted backups for a limited period until those backups rotate out.

Data Retention Policy

This policy explains the retention periods Koydo uses for common data categories and how families, schools, and individual users can request deletion.

Plain-language summary

This section explains the categories of information involved and keeps the description focused on what users need to understand.

2. Retention Schedule

Data category	Typical period	Purpose
Account information	Account lifetime plus deletion grace period	Login, family management, security, and support.
Learning progress	Account lifetime unless deleted sooner	Continuity of lessons, progress reports, and learning history.
Child profile information	As long as the family account is active, unless a parent requests deletion	Age-appropriate lessons, parental controls, and COPPA compliance.
Support and legal requests	As needed to respond and document the request	User support, rights requests, and dispute prevention.
Billing records	As required by tax, accounting, and payment law	Receipts, refunds, compliance, and financial recordkeeping.

Plain-language summary

This section covers 2. retention schedule.

3. Deletion Requests

Plain-language summary

Users can request deletion from account settings where available or by emailing privacy@koydo.app.

4. Backups and Archives

Plain-language summary

Deleted personal information may remain in encrypted backups for a limited period until those backups rotate out.