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Calling for Help When Someone Is Really Hurt · Staying Safe and Healthy · emergency response · asking for help

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Calling for Help When Someone Is Really Hurt

with Medi

Medi the friendly medic bear stands in a cozy living room, holding a real telephone handset and pointing calmly at a wall poster showing the number 9-1-1 while a small child watches with wide, attentive eyes.

Identify what a real emergency looks like compared to a small boo-boo.
Explain the two ways to get help in an emergency: tell a grown-up or call 9-1-1.
Identify the three pieces of information to say when calling for help: who is hurt, what happened, and where you are.
Describe what calm, clear speaking sounds like when asking for help.

Key terms

emergency: A serious moment when someone is badly hurt or sick and needs help right away.
9-1-1: The phone number you call in the United States to reach emergency helpers fast.
paramedic: A trained helper who comes in an ambulance to care for people who are hurt.
dispatcher: The calm helper who answers your 9-1-1 call and sends the right help to you.

Telling an Emergency From a Boo-Boo

The biggest thing to learn is the difference between a small boo-boo and a real emergency. A scraped knee or a tiny paper cut can be fixed with a bandage and a little care. An emergency is much more serious — like someone who cannot breathe, will not wake up, or is bleeding a lot. Emergencies need fast help from trained grown-ups, so we act right away.

Staying Calm and Speaking Clearly

When something scary happens, your heart may beat fast and you might feel afraid. That is normal. Taking one big, slow breath helps your brain think clearly. Then speak in a steady voice and say exactly what is happening. Talking slowly and clearly helps the grown-up or the 9-1-1 dispatcher understand you the first time, so the right help can reach you faster.

Worked examples

What should you say when you call 9-1-1?

Take one big breath so you can speak calmly and clearly.
Say WHO is hurt, such as 'My grandma fell down.'
Say WHAT happened and WHERE you are, like 'She cannot get up. We are at 10 Oak Street.'

Answer: Calmly tell the dispatcher who is hurt, what happened, and where you are, then stay on the line and listen.

Hi friend! I am Medi, and I am here to help you stay safe. Sometimes people get a small boo-boo — like a scraped knee. You put on a bandage and feel better soon. That is NOT an emergency. An emergency is when someone is really hurt or very sick and needs help RIGHT AWAY. Maybe someone fell and cannot get up. Maybe someone cannot breathe. That is when we act fast! Here is what you do: First, stay calm. Take one big breath. Then, find a grown-up — a parent, a teacher, or a neighbor — and say loudly: "I need help! Someone is hurt!" If no grown-up is nearby, pick up a real phone and call 9-1-1. That number brings emergency helpers — paramedics (special helpers trained to care for hurt people) and firefighters — straight to you. When you call, say three things: WHO is hurt, WHAT happened, and WHERE you are. For example: "My grandma fell down. She cannot get up. We are at 10 Oak Street." Then stay on the phone and listen. The helper will tell you what to do next. You are so brave for getting help!

Activity

Sort each situation into the right bucket: Emergency or Small Boo-Boo.

Practice

A friend falls in the pool and cannot breathe — what do you do first?

List the three things you must tell a 9-1-1 helper on the phone.

Common mistakes to avoid

You should call 9-1-1 for any little cut.9-1-1 is only for real emergencies, so helpers stay free for people in true danger.
You should hang up right after calling 9-1-1.Stay on the phone and listen, because the helper will tell you what to do next.

Check your understanding

Your neighbor falls down the steps and cannot move their leg. What should you do first?

You call 9-1-1 because someone is hurt. What three things should you tell the helper?

You have a tiny paper cut. It stings a little but is not bleeding much. Is this an emergency?

Recap

An emergency is when someone is really hurt or very sick and needs help right away. Stay calm, take a breath, and tell a grown-up or call 9-1-1. Always say who is hurt, what happened, and where you are, then stay on the line and listen carefully.

Reflect

Why is staying calm so helpful when you are getting help for someone?